Associate, Business Operations

**Why Headout?**:
**We're a rocketship: 9-figure revenue, record growth, and profitable**:
With $130M in revenue, guests in 100+ cities, and 18 months of profitability, Headout is the fastest-growing marketplace in the travel industry, and we're just getting started. We've raised $60M+ from top-tier investors and are building a durable company for the long term — because that's what our mission needs and deserves. We're growing, profitable and nowhere near done.

**What we do is important**:
In an increasingly digital world, there is a desperate need to augment our human experience by getting us to interact with the real world around us and the people in it. At Headout, our mission is to be the easiest, fastest, and most delightful way to head out to a real-life experience — from immersive tours to museums to live events and everything in between.

**Why now?**:
The foundation is strong. The opportunity ahead is even bigger. We've hit profitability, built momentum, and proven the model — but there's so much more to build. If you're looking to join a company where the trajectory is steep and your impact is real, this is the moment.

**Our culture**:
Reinventing the travel industry isn't easy, but that's the fun part.

**‍**The role**:
We're looking for a driven and detail-oriented **Associate, Business Operations** to power execution across our supply-side operations. You'll work at the intersection of strategy and operations — turning high-level business goals into actionable workflows that drive results. As the key link between our business and operational teams, your role will be critical in ensuring smooth coordination, efficient task execution, and high-quality outcomes across markets.
Success in this role requires strong ownership, the ability to manage competing priorities, and a deep bias toward action. If you enjoy solving operational puzzles, thrive in a fast-paced environment, and love bringing clarity to chaos — we'd love to have you on board.

***What makes this role special?**:

- **Execution with Impact.** You'll be at the forefront of driving business-critical initiatives to completion, ensuring that strategy turns into action at speed.
- **Cross-Functional Exposure.** You'll collaborate closely with teams across the company — from Growth to Operations — and develop a strong understanding of how different functions come together to create impact.
- **Autonomy & Ownership.** You'll independently lead execution for your market, with full responsibility for planning, tracking progress, and ensuring timely delivery.
- **Strategic Prioritization.** You'll work in an environment where not everything can be done at once — and you'll have the freedom to shape what gets done and when, based on business priorities.
- **Continuous Learning.** With each project, you'll sharpen your ability to manage ambiguity, improve processes, and develop your operational toolkit for scale.

**What skills & experience do you need?**:

- An **engineering degree** is a must — we value structured problem-solving and a systems-thinking mindset.
- **1-2 years of experience** in an execution-heavy or operations-focused role, preferably in a fast-paced environment.
- Strong command of **Excel and SQL** — you should be comfortable digging into data to uncover insights and unblock execution.
- Excellent **communication and stakeholder management** skills — you'll work across multiple teams and must bring clarity and alignment.
- A high **bias for action**, with the ability to independently drive projects forward amidst ambiguity.
- Strong **analytical and logical thinking** — you can break down complex workflows, prioritize tasks, and make sound decisions under pressure.
- Experience using multiple tools or platforms, and the ability to **learn and adapt quickly** in a dynamic operational landscape.

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