Network Administrator

**Who We Are**

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

**The Role**

Are you a tech-savvy problem-solver with a passion for ensuring optimal network performance? If so, look no further - Kyndryl is seeking a Network Support Specialist who will be the go-to expert for installing, maintaining, and troubleshooting computer networks.

You will work alongside a talented team of experts to plan and execute routine network changes, troubleshoot and solve network issues and outages, and maintain excellent communication with our end customers, project managers, and service engineers. You’ll be responsible for maintaining network components, monitoring network performance, and maintaining network security. You will also be providing user support for network-related issues, ensuring that our customers receive the highest level of support possible.

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

**Who You Are**

You’re good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you’re open and borderless - naturally inclusive in how you work with others.

Required Skills and Experience
- Work as a Network Security specialist in 24x7 shifts
- Firewall management - Cisco FTD 9k/4k, FMC, Firewall, Cisco ISE.
- Manage Software Defined Network.
- WLC management.
- Primarily to monitor and ensure the Security devices uptime of the client is 100%
- Prepare weekly reports, monthly availability, and performance reports of the client.
- Provide root cause analysis of outages.
- Upgrade firmware/Software of network security devices.
- Work on End-of-Life hardware upgrades on head end and remote end devices and insure the
- Asset management is up to date.
- Should have a sound knowledge on ITIL process - Ops Management, Change
- Management, Incident/Problem Management
- Troubleshooting and resolution of incidents, working on critical SLA's by communicating with OEM Support center, TAC etc for effective closure and RCA of all incidents.
- User co-ordination, Vendor Co-ordination - Client and user interaction with ownership for incident resolution, POA Submission
- Should be able to integrate network & security devices with SIEM, able to read & understand logs of all network & security devices to troubleshoot issues quickly.
- Timely resolution of calls / incidents related to all Security issues within defined timelines.
- Securing network security systems by establishing and enforcing policies, defining, and monitoring access.
- Regular patching of all provisioned network & security devices
- Security Operations - configuration, IP assignment, monitoring, Firmware upgrades, Firewall Policy fine tuning.
- Fault handling and escalation (identifying and responding to faults on security devices.
- Liaising with 3rd party suppliers, vendors handling escalation through to resolution).
- Creation and Maintenance of blue-print document for NOC & SOC covering the processes and procedures.

Preferred Skills and Experience
- Experience with BGP, Software Defined Networking (SDN) based on Cisco ACI, Checkpoint/Cisco Firepower firewalls, F5 load Balancers, NSXExperience with Ansible automation

**Being You**

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

**What You Can Expect**

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through th