Intern

Overview:
**Overview**

Connecting clients to markets - and talent to opportunity

With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we’re a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets - focusing on innovation, human connection, and providing world-class products and services to all types of investors.

Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, The StoneX Group is made up of four segments that offer endless potential for progression and growth.

**Business Segment Overview -** Payments Compliance** Segment**

**Responsibilities**:
**Position Purpose**:**_This Job role is the Intern/Trainee request for the year 2025 as per the Business demand._**

This is the Trainee/Intern role which connects the client with all teams within the Global Payments Business - Trading, Sales, Operations, IT as well as correspondent banks.

**Responsibilities**:
Work with Client Management team, Client Support team, Operations team, and Production support team in the Global Payments Business to help provide clients with accurately and timely support.
- Provide Clients with day to day support, including managing the support queue and initial triage.
- Develop a strong product knowledge and work with the global client services team to document and build the internal knowledge base.
- Ensure all client requests are responded to in a timely fashion.
- For complex investigations, escalate and engage appropriate members of the Client Management team to determine and arrive at resolutions.
- Work with the Global Client Services team on projects and initiatives within the team.
- Responsible for establishing successful relationships with all internal team.
- This list of responsibilities may not be all-inclusive and can be expanded to include other duties or responsibilities as needed

Qualifications:
**Qualifications**:

- Proficiency in Microsoft Office products including Excel.
- ** Bcom/BBA in Finance, Business Analytics.** **Only Undergraduates.**:

- Self-reliant and confident working within a small team with exposure to key business stakeholders.
- Strong attention to detail and accuracy.
- Excellent written and verbal communication skills.
- Excellent planning, organisational and time management skills.
- Communicating and coordinating work efforts with other employees and organisations.
- Excellent critical thinking/problem solving skills
- German, French or Chinese language proficiency (Nice to Have).

**Working environment**:

- Hybrid Working Environment (3 days from office & 2 days WFH)
- Flexible work culture
- Paid Leaves & PF benefits
- Exposure to different BUs