Trainer

2 weeks ago

Sahstradhara Dehradun Uttarakhand, India Woodrock Infotech PVT. LTD. Full time

**Key Responsibilities**:

- Design, develop, and deliver training programs to support team.
- Conduct new hire and refresher training on communication skills, process knowledge, and customer service best practices.
- Evaluate trainees through assessments and provide feedback for improvement.
- Collaborate with team leads and quality analysts to identify training needs and implement action plans.
- Maintain training records, track progress, and report training outcomes.
- Continuously update training content in alignment with process updates and client requirements.
- Drive engagement and motivation among trainees to ensure high retention and performance.

**Required Skills and Qualifications**:

- Minimum **1 year of experience** in a training role within the **BPO sector**.
- In-depth knowledge of customer service processes and metrics in BPO environments.
- Excellent communication, presentation, and interpersonal skills.
- Ability to manage and motivate diverse groups of learners.
- Strong analytical and problem-solving abilities.
- Proficiency in MS Office (Word, Excel, PowerPoint).
- Flexible with work timings and adaptable to changing business needs.

Pay: ₹22,000.00 - ₹28,000.00 per month

Schedule:

- Rotational shift

**Language**:

- English (preferred)

Work Location: In person

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