Team Member

3 days ago

Thane, India Aditya Birla Finance Limited Full time

Relationship Management for Vendors & Outsourced Partners
- Strategically plans and manages all interactions with a vendor from selection, to providing product/service thru transitioning/closure
- Monitors and works with vendor to improve performance as needed.
- Manages and supports the delivery of contracted services
- Manages the vendor relationship, serves as a single point of contact to leverage economies of scale and avoid duplication.
- Reviews, negotiates and executes business and service terms of vendor agreements to maximize operational and financial performance, while reducing operational, compliance and associated risks
- Ensure appropriate legal review of any given agreement in collaboration with service owner & relationship manager.
- Facilitates & Implements a periodic review of the vendors
- Provides advance notice of risk, an impact analysis and options to avoid, mitigate or transfer risk.
- Researches and prepares vendor related data and reports that support overall vendor management.
- Manages Monitors strategic vendor engagements & partnerships, day-to-day operations associated performance, product/services, including deployment, usage tracking and billing, quality & compliance

Vendor/Outsourcing Governance Framework creation
- Facilitate the development and implementation of governance framework, Monitoring of TAT, SLAs other KPIs, Financials, Training, Quality, Legal, IT related, escalations and other associated aspects are met and complied on a regular basis

Vendor/Outsourcing Governance Performance Management
- Ensuring adherence to Performance metrics, Risk & Compliance, quality, training through regular reporting with the stakeholders.
- Conducting Monthly Performance & Quality Reviews with the business partners and Periodic reviews with the key stakeholders

Business Process Transformation & Process Optimization
- Drive program and project management for initiatives developing strategic plans, assembling cross functional resourcing, engaging with external vendors as necessary, managing communications and change management plans, building complex project plans and executing with low cost, efficiency and high adoption and success.
- Responsible for implementing strategic projects to support business growth, team effectiveness, and customer satisfaction
- Help define product business vision for technology innovation needed in order to drive efficiencies and effectiveness in team tool usage and improve innovation processes
- Play an active role in development and implementation of tools and resources to improve productivity across all sales, support, management, and business support
- Develop the cross-functional plan and direct cross-organizational teams through project lifecycle from ideation to project execution and implementation, including executive approval and multiple demand-management processes; Work closely with Technology team to develop product roadmaps and execute delivery of technology platforms

Minimum Experience Level

3 - 4 years

Job Qualifications

Graduate

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