Customer Support Associate, Male(2-4 Yrs Exp in Retail Sector)

1 day ago

Coimbatore Tamil Nadu, India Affable Management Services Full time

Customer Support Associate, Male(2-4 yrs expr in retail sector), Coimbatore

Job Profile : Responsible to ensure high quality customer satisfaction of online customers.

Roles and Responsibilities:

- Customer Service support
- Customer Enquiry and updates
- Record Management

Technical Competencies
- Understanding of the basics of Indian jewelry

industry, history and culture.
- Knowledge of jewelry marketing, customer

relations, product display, customer information,

after-sales services, so as to achieve high level of

effectiveness in Sales.
- Knowledge about Diamonds.
- Good Knowledge about CRM software.
- Familiar with online product delivery process.
- Familiar with online payment methods and

procedures.
- Working knowledge of customer service software,

databases and tools.

Behavioral Competencies:

- Planning & organizing.
- Strong client-facing and communication skills.
- Customer service orientation.
- Proficiency in English.
- Ability to think strategically and to lead.
- Excellent communication (both written and oral)

and people skills.
- Good organizational and multitasking abilities.
- Be a good team player.
- Good knowledge in telephone etiquette.
- Professionalism
- Team Work
- Customer Focus (Internal/ External)
- Process adherence

Age : 25- 30

Salary : 20-30k

Qualification : Graduate in any discipline, MBA preferred

Experience : 4-8 yrs in online sales and customer service

Duty time : 9-6.30

Pay: ₹20,000.00 - ₹30,000.00 per month

**Experience**:

- online sales: 4 years (preferred)
- Customer service: 3 years (preferred)

**Language**:

- English (preferred)

Work Location: In person

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