Chief Operating Officer

**Reports to**:Director**

**Role**: The Chief Operating Officer (COO) will play a pivotal role in the strategic leadership and operational

management of The British School New Delhi. This role oversees finance, security, procurement, operations, IT,

compliance, and project management to ensure the school’s strategic goals are met efficiently and effectively.

The COO will work closely with the Director and other stakeholders to foster a safe, innovative, and high
- performing educational environment.

Key Accountabilities:
**1. Financial Oversight**:

- Develop and manage the school’s budget, ensuring alignment with strategic goals.
- Oversee the financial management of the school, including budgeting, forecasting, and financial reporting.
- Periodically review expenses to improve efficiency of spending.
- Ensure compliance with financial regulations and school policies and maintain accurate financial records.

**2. Procurement Management**:

- **Oversee procurement processes, ensuring cost-effectiveness and quality standards.
- **Ensure compliance with procurement policies and regulations.

**3. Compliance Oversight**:

- **Ensure adherence to all legal and regulatory requirements relevant to the school's operations.
- **Initiate policy recommendations and ensure the school is compliant with local laws, and the policies and by
- laws agreed by the Board. Track and monitor the compliance software.
- **Lead and initiate internal and statutory audits to ensure compliance standards are met.

**4. Information Technology (IT)**:

- Lead the development and implementation of IT strategies that support the school's educational

objectives.
- Oversee the management of IT infrastructure, ensuring data security and privacy compliance.

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**5. Project Management**:

- Lead and oversee major school projects, ensuring they are completed on time, within budget, and to

specification.
- Foster a culture of project management excellence across the organisation.
- Coordinate with various departments to align project goals with the school’s strategic plan.

**6. Team Management**:

- **Line manage the Head of Business and Finance, Senior Manager of Procurement, Technology Leader-Infrastructure & Operations, Head of Operations, and Compliance Manager.
- **Foster a collaborative and high-performance culture within the operations team.
- **Provide mentorship, support, and professional development opportunities for team members.

**7. Strategic Planning**:

- Contribute to the development and execution of the school’s strategic plan.
- Identify opportunities for growth, innovation, and improvement in operational functions.
- Engage with stakeholders, including faculty, parents, and community members, to enhance the school's

reputation and effectiveness.
- Advise the Director on key planning issues and make recommendations on strategic business decisions

relating to the school building and its operations.

**8. Operational Leadership**:

- **Oversee day-to-day operational activities, ensuring smooth functioning across all departments.
- **Manage the maintenance and development of school facilities, ensuring a safe and conducive learning

environment.
- **Oversee security measures and emergency preparedness plans to protect students, staff, and property.
- **Implement operational policies and procedures to improve efficiency and effectiveness.
- **Collaborate with department heads to identify areas for operational improvement.
- **Oversee facilities, security and projects functions that support and assist the teaching provision deliver

excellence.
- **Lead crisis management planning and response strategies.

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- **Ensure that appropriate risk assessments are undertaken before sanctioning and participating in any

potentially hazardous activity and ensure a robust crisis management plan is in place.
- **Manage, monitor, and review the range, quality, quantity and use of all available resources in order to

improve the quality of education, improve students’ achievements, ensure efficiency and secure value for

money.
- **Support the Director in the day-to-day operational matters of the school.

The school may review and modify or amend the Job Description as needed after discussion with the position
holder.

This JD lists all the key responsibilities and tasks. The position holder may be required to do additional tasks to
fulfil the role effectively.

**Personal Attributes**:

- Excellent written and spoken English.
- Ability to take initiative and motivate others.
- Ability to communicate effectively to all stakeholders.
- Solution focused.
- Ability to work in a team.
- Sound judgement skills to act as first communicator during crises.
- Ability to work as part of a team.
- Commitment to the mission and values of the school.
- Integrity, transparency, and accountability in all actions.
- Ability to work collaboratively in a multicultural environment.

**Experience/Qualifications/Skills**
- MBA in Finance, Education