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Clinic Manager bp000003

2 weeks ago

Patna Bihar, India Pachouli Wellness Clinic Full time

**Job Title: Clinic Manager
- Aesthetic & Wellness Center**:

- (Designation: Clinic Manager - Aesthetic, Slimming, Dermatology & Wellness Division)_
- **Location**:_2nd Floor, Plot No. 52, Mathura Prasad Sinha Rd, above Kare Nursing Home, Kadamkuan, Patna, Bihar 800003.

**Position Overview**:
We are looking for a results-driven, people-oriented, and operationally sound professional to join our team as a **Clinic Head - Aesthetic & Wellness Center**. This role is pivotal in managing the end-to-end operations of a busy medical aesthetic clinic offering services in dermatology, slimming, beauty, laser hair reduction, and wellness therapies. The Clinic Manager will oversee a team of doctors, therapists, counsellors, and front office executives to deliver high-quality client experiences, drive business results, and maintain compliance with brand and medical protocols.

**Key Responsibilities:1. Operational & Administrative Leadership**
- Ensure **daily operational excellence** across all service areas including dermatology, laser, slimming, beauty, and wellness.
- Coordinate staffing, scheduling, and workflow to ensure efficient clinic operations.
- Monitor adherence to **Standard Operating Procedures (SOPs)** and ensure implementation of quality standards across departments.
- Conduct regular audits of hygiene, infrastructure, consumables, and client zones to maintain top-tier clinic presentation.

**2. Client Management & Service Quality**
- Act as the **escalation point for client grievances**, especially VIPs and high-value customers.
- Monitor client treatment journeys, ensuring **timely reviews, follow-ups, and satisfaction scores**.
- Implement client retention programs and ensure collection of regular feedback for service improvements.
- Promote a **culture of customer delight** through consistent service excellence and personalization.

**3. Sales & Business Development**
- Drive the achievement of **monthly revenue targets** for the center through upselling, renewals, and referrals.
- Allocate individual sales targets to counsellors and track daily/weekly performance.
- Conduct regular team huddles and sales reviews to improve conversion rates.
- Collaborate with Marketing and Doctors to **launch promotional offers** and organize in-clinic events or wellness drives.

**4. People Management & Team Development**
- Manage a team of 10-20 members including doctors, therapists, sales counsellors, and front desk staff.
- Recruit, train, and groom team members with support from HR and R&D.
- Build leadership succession within the center by **mentoring high-potential staff** for future Clinic Head roles.
- Maintain a motivating and compliant work culture aligned with organizational values.

**5. Financial, Inventory & Reporting Oversight**
- Manage **cash and billing processes**; ensure cash register accuracy and reconciliation.
- Monitor stock of consumables and raise indents timely; reduce wastage and pilferage.
- Send daily/weekly reports covering cash summary, client footfall, staff attendance, escalations, and complaints to the corporate office.
- Prepare monthly performance reviews, budget forecasts, and client satisfaction dashboards.

**6. Policy Compliance & Corporate Coordination**
- Ensure compliance with all internal policies, government norms (if applicable), and clinical safety guidelines.
- Act as a liaison between the center and the corporate office for all operational, HR, and marketing matters.
- Participate in **pre-opening projects** for new clinics - including layout finalization, equipment procurement, and staff hiring.

**Qualifications & Experience**:

- Graduate or Postgraduate in **Healthcare, Hospitality, Management, or Wellness-related discipline**.
- 4-7 years of experience in a **clinic/spa/hospital/wellness center**, with at least 2 years in a leadership role.
- Experience in **Aesthetics, Dermatology, Slimming, or Cosmetic Wellness** sector is highly preferred.
- Proficient in MS Office, CRM systems, and billing software.
- Strong interpersonal, organizational, and problem-solving abilities.

**Key Competencies**:

- Leadership & Team Management
- Client Relationship Management
- Operational Excellence
- Sales & Business Acumen
- Compliance & Discipline
- Communication & Conflict Resolution
- Grooming, Etiquette & Professionalism

**Working Conditions**:

- **Schedule**: 6 days a week, Day Shift (9:30 AM - 6:30 PM)
- Weekly Off: 1 rotational weekday off
- May be required to travel for corporate meetings or support new center launches

**Benefits**:

- Paid Sick Leave
- Monthly Performance Bonus
- Incentive Programs
- Staff Wellness Programs
- Training & Career Development Opportunities

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹40,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Work Location: In person