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Associate Resource Coordinator, Forensics

2 weeks ago

Hyderabad Telangana, India Epiq Systems, Inc. Full time

It's fun to work at a company where people truly believe in what they are doing

**Job Description**:
Summary:
Join our team as an Associate Resource Coordinator, where you will have the opportunity to develop new skills and gain a deep understanding of your role. In this entry-level position, you will work under close supervision, providing support for routine assignments. Although you may have limited independence in decision-making, this role is a perfect entry point to kick-start your career.

**Responsibilities**:
As an Associate Resource Coordinator in Epiq’s Professional Services group, you'll assist with resource coordination, ensuring our teams are efficiently scheduled and equipped to deliver quality service. Your primary responsibilities include:

- Tracking schedules and paid time off (PTO) for the forensics and collections group to determine resource availability.
- Responding promptly to incoming resource requests from various teams.
- Assessing resource suitability for specific tasks, escalating complex decisions as needed.
- Assigning resources to requests, whether they are from Epiq's internal team or external partners.
- Providing quotes for Sales and Client Services based on request.
- Gathering data from Epiq’s systems and generating reports on collection activities.
- Synchronizing media/data from collections to Epiq systems as required.
- Contributing to policy and process development as needed.
- Participating in critical calls and exercises for issue resolution and service quality enhancement.

Qualifications:

- This position offers a great opportunity to advance your career. Join us to make a meaningful impact in the world of professional services.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us