Customer Support Associate

6 days ago

Thane, India Sarom Fab. Pvt. Ltd. Full time

Hi

**About Sarom - **We as a home furnishing brand envision filling the vacuum in the Indian home furnishings industry in terms of superior quality fabrics, textures, designs, and decor solutions that too at a good value for money. It is our visionary goal & dream to become a one-stop solution brand for Home furnishings. Our aim is to strive for customer satisfaction.

**Job Description**-:

- Following up with existing and new clients
- Managing customer relationships, ensuring sales growth.
- Manage the Customer Service operations by overseeing the customer feedback and compliant processes and thus provide support to various departments to resolve the same within timelines.
- Ensure that service issues are solved within a stipulated turnaround time (TAT) and quality service is delivered to the customers.
- Provide support in various operations and activities.
- Handling post sales procedure.
- Regularly interact with end customers for understanding their requirements, aspirations and expectations.
- Data management, feedback management
- Client Coordination, Correspondence & Documentation

Must have:

- Good English & Hindi communication
- Mailing experience

**Job Types**: Full-time, Permanent

Pay: ₹9,880.24 - ₹22,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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