Trainee - Customer Support (Service)

3 days ago

Bengaluru Karnataka, India Remidio Full time

**About the Role**:
This role supports service operations by ensuring high customer satisfaction, timely job completion, accurate documentation, and effective coordination with field teams. It involves backend support, CRM management, and performance tracking to maintain service excellence.

**KEY RESPONSIBILITIES**:
**During Trainee Period - 6 months**
- Hands-on training on device maintenance, repair, and diagnostics.
- Learning product specifications, technical manuals, and service protocols.
- Shadowing experienced technicians and participating in supervised field visits.
- Assessments to evaluate technical proficiency and problem-solving skills.

**During Full Time Role**
- Install ophthalmic equipment at client sites, ensuring proper functionality and customization as per client needs.
- Respond to service calls for troubleshooting and repairs of ophthalmic devices, both remotely and on-site.
- Develop and implement preventive maintenance schedules, conducting routine PMS visits to ensure equipment reliability.
- Provide on-site training sessions for clients on the usage and maintenance of ophthalmic equipment.
- Maintain accurate records of service activities, including detailed service reports and equipment history.
- Collaborate with the sales team for technical support during pre-sales activities and demonstrations.

**Technical Competencies**:

- Basic technical knowledge or diploma/degree in electronics, mechanical engineering, or related fields.
- Strong willingness to learn and adapt to new technologies.
- Flexibility to relocate across India for full-time role assignments.
- Good communication skills and a customer-centric approach.
- Excellent organizational and time management skills
- Ability to manage multiple projects in a fast-paced, dynamic environment
- Ability to manage multiple priorities, and assess and adjust quickly to changing priorities
- Strong problem-solving abilities
- Problem Solving and critical thinking.

**Behavioral Competencies**
- Ability to manage multiple projects in a fast-paced, dynamic environment
- Excellent organizational and time management skills
- Collaborative working Skills
- Balances strategy with execution

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