Customer Support Executive

6 days ago

Sitamarhi, India SKM CARRIER AND FUNDAMENTAL MANAGEMENT PRIVATE LIMITED Full time

**Job Location : Sitamarhi, Bihar**

**Job summary**
About company : Our company is a leading placement organization which provides services to their customers according to their manpower requirements. We deliver our services to the customer according to their requirements.

**Responsibilities and Duties**
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.

**Required Qualifications, Experience and Skills**
- A bachelor’s degree in administration or a related field.
- Fresher’s.
- Excellent interpersonal and written and oral communication skills.
- Ability to lead a team.
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.

**Benefits**
- PF
- ESIC
- MEDICAL
- INSURANCE
- TA
- DA

**Salary : Rs. 12,000 - Rs. 15,000**

**Contact:
+91-XXXXXXXXXX

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