Us Mortgage Originations

2 weeks ago

Bengaluru Karnataka, India Saaki Argus & Averil Consulting Full time

**About Client**
- A Leading Mortgage Company

**Roles & Responsibilities**:

- Align team members with customer needs, specifications, allocate targets, techniques, and drive tool usage to support task performance
- To monitor workflow and delegate work accordingly in order to meet the compliance requirements of the Stakeholder
- Conduct daily huddles, weekly staff meetings to review key performance trends, share learnings and

opportunities with team members and develop an action plan/ share process updates.
- Create an environment of trust, open dialogue, creativity, and teamwork
- Maintaining Audit requirement documents and meet all audit expectations. Tracking and closing of all

observation in the Audits.
- Ensures performance standards and service level agreements are met, based on minimum
- acceptable levels as set by customer.
- To ensure that quality audits are reviewed and discussed with the team to ensure that the errors are not repeated.
- To positively respond to peak work volume/ pressure situations and have a motivating influence on the team.
- To track the process for workflow, tracking team performance, deployment of resources and capacity

planning.
- Effectively manage shift operations, leave planning
- Engage frontline with performance discussions, coach and help develop team members on a 1x1 basis performance, behaviour, future development
- Develop job knowledge through hands-on approach

**Must Have - Technical Skills**:

- Minimum of 2 years of Team Handling experience
- Handled at least a team size of 10 to 15 members
- US Mortgage domain experience a must
- Excellent verbal and written Communication
- Good analytical skills
- Must have worked and have the willingness to work in night shifts
- Excellent keyboard skills

**Location**: Bangalore

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