System Administrator 3-it

2 weeks ago

Noida, India Oracle Full time

The main role of a Support engineer is to troubleshoot and resolve highly complex problems.
- The key skills put to use on a daily basis are - a high level of middleware skills, Oracle products knowledge, and problem-solving skills.
- As a level one engineer, provide front-line support to Retail cloud SaaS customers.
- Enable cloud operations to resolve customer issues and requests through sharing best practices, training, tooling, and directly resolving escalations.
- Act on behalf of the customer, partnering with engineering, cloud infrastructure teams, and customer support teams to restore customer availability or assist with implementations.
- Proactively monitor customer issues until they are fully resolved, keeping the customer informed along the way.
- Address support requests that are escalated to the operations team from other teams.
- Identify recurring issues and areas for improvement, providing these as input back to engineering teams for future enhancements.
- Excellent working knowledge in configuring multiple WebLogic domains including machines, managing servers, node managers, and cluster environments.
- Cluster configuration for achieving load balancing and failover mechanism.
- JDBC - connection pool and multi-data source configured with Oracle DBA and other RDBMS.
- Deploying the JAR, WAR, and EAR files in standalone and clustered environments.
- Node Manager Configuration remote managed server start and stop.
- Extensive knowledge of Configuring WebLogic server instances into WebLogic clusters for high availability.
- Having good knowledge in deployment on Weblogic cluster in PROD, UAT implementation.
- Document customer issues and other relevant details as part of continuous support and improvement.
- Continually improve skills through work experience and training.

Qualifications:

- Bachelor’s or Master’s degree in Computer Science, MIS, or another technical field or equivalent work experience.
- Extensive experience in ORACLE WebLogic Server and Tomcat administration in 24x7 Production environments.
- Flexible to work in shifts including nights and ready to accept On-call 24/7 responsibility including Weekends and Public holidays.
- Working experience in Hosted environments following a Ticketing Process/Service management tool.
- Customer focus with a passion for delighting customers.
- Excellent verbal, written communication, and interpersonal skills
- Detail-oriented and capable of working on multiple problems at once.
- Able to work in a fast-paced team environment.
- Must be a motivated, team player with the ability to work cross-functionally with a "can-do" and "do-it-right" attitude and willingness to mentor others.
- Must be a self-starter and constantly think of a way to improve the work.
- Help foster good operation support practices.
- Strong team player so you leverage each other’s strengths. You will be engaged in collaboration with peers within/across the teams often.
- High flexibility so you remain agile in a fast-changing business and organizational environment.

Good To Have:

- Basic understanding of Cloud (Any)
- Basic understanding of SQL and database is a plus
- Basic understanding of ITIL Framework (should have working experience in Change management, Incident management)
- Technology Certifications are a plus; OCA/OCP.

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