Process Associate

**Job Description: Process Associate**

**Company**: Infoliam Pvt Ltd
**Location**: Mysuru, Karnataka
**Position Type**: Full-Time

**About Us**
Infoliam Pvt Ltd is a leading provider of Business Process Outsourcing (BPO) services, catering specifically to towing companies in the USA. We aim to simplify day-to-day operations for towing businesses, ensuring seamless and efficient service delivery.

We are seeking a dedicated and detail-oriented **Process Associate** to join our team. This role offers an excellent opportunity for professional growth in a dynamic and supportive work environment.

**Role Overview**
The Process Associate will serve as a critical link in managing and streamlining operations for towing companies. This role requires strong organizational skills, effective communication, and the ability to work in a fast-paced environment to ensure smooth process execution.

**Key Responsibilities**
- **Process Coordination**: Assist in managing towing operations by coordinating with drivers, clients, and service teams.
- **Task Management**: Assign and monitor tasks based on job priority, location, and resource availability.
- **Communication**: Act as the central point of contact between customers, drivers, and service providers, ensuring effective and professional communication at all times.
- **Scheduling**: Maintain and manage daily schedules to optimize efficiency and minimize delays.
- **Problem-Solving**: Address and resolve real-time challenges, such as delays, routing issues, or client concerns.
- **Documentation**: Maintain accurate records of service requests, dispatch logs, and job statuses in the company's system.
- **Customer Support**: Handle incoming calls, provide service updates, and resolve customer inquiries promptly and professionally.
- **Compliance**: Ensure adherence to company policies and industry regulations in all operations.

**Qualifications**
- **Education**:
High school diploma or equivalent; a college degree is preferred.
- **Experience**:

- Prior experience in a customer service or process management role is advantageous.
- Total work experience of 1 year (preferred).
- **Skills**:

- Strong communication skills, both verbal and written (Fluency in English is mandatory).
- Proficiency in using dispatching software and tools.
- Excellent organizational and multitasking abilities.
- Problem-solving mindset with keen attention to detail.
- **Availability**:

- Flexibility to work night shifts, US shifts, weekends, and holidays as needed.

**What We Offer**
- Competitive salary (₹16,000.00 - ₹20,000.00 per month).
- Supplemental pay benefits, including:

- Overtime pay
- Performance bonus
- Shift allowance
- Yearly bonus
- Training and development opportunities.
- Collaborative and supportive work environment.
- Opportunities for career growth within the company.

**Contact Information**
For inquiries or to apply, please contact us:
+91 8431048693 / +91 9110631960
⏰ Contact after 4 PM, Monday to Friday.

**Work Details**
- **Job Types**: Full-time, Permanent, Fresher.
- **Schedule**: Night shift, US shift.
- **Work Location**: In person (Mysuru, Karnataka).

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹16,000.00 - ₹20,000.00 per month

Schedule:

- Night shift
- US shift
- Weekend availability

Supplemental Pay:

- Overtime pay
- Performance bonus
- Shift allowance
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 8431048693