Receptionist/administrator

An **Automobile Receptionist** plays a crucial role in ensuring smooth operations and excellent customer service at an automotive dealership, service center, or repair shop. Below is a detailed description of the position:
**Job Title**: Automobile Receptionist**Reports to**: Service Manager or Front Office Manager**Key Responsibilities**:

- **Customer Service**:

- Greet customers warmly as they arrive at the dealership or service center.
- Answer inquiries regarding services, pricing, and appointment availability.
- Direct customers to appropriate departments, such as sales, service, or parts.
- **Appointment Coordination**:

- Schedule service appointments and maintain the appointment calendar.
- **Communication**:

- Answer and route phone calls efficiently to the appropriate team members.
- Communicate with service advisors and technicians about customer needs and requests.
- **Administrative Duties**:

- Maintain a clean and organized front desk area.
- Process customer paperwork, including service requests and repair orders.
- Handle payment transactions, including cash, credit, and financing options.
- **Record Keeping**:

- Enter customer details and service history into the system.
- Ensure all records are updated and accurate for future reference.
- **Customer Follow-Up**:

- Assist in contacting customers to inform them of service completion.
- Collect feedback and ensure customer satisfaction with services rendered.

**Skills and Qualifications**:

- **Education**: High school diploma or equivalent.
- **Experience**: Previous experience in customer service or administrative roles (automotive experience preferred).
- **Technical Skills**:

- Proficiency in office software (e.g., MS Office) and dealership management systems (DMS).
- Basic knowledge of vehicle maintenance and repair terminology.
- **Soft Skills**:

- Excellent communication and interpersonal skills.
- Professional demeanor and ability to handle customer complaints calmly and efficiently.
- Strong organizational and multitasking abilities.

**Work Environment**:

- Primarily works in the reception area of the dealership or service center.
- May occasionally need to walk customers to other areas of the facility.

8697159284

**Job Types**: Full-time, Permanent

Pay: ₹14,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Experience**:

- Microsoft Office: 1 year (preferred)
- Front desk - Receptionist: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person