Supervisor / QA - Loan Process (Work From Home)
2 weeks ago
**Job Title**: Supervisor / QA - Loan Process (Work From Home)
**Job Location**: Remote (WFH)
**Employment Type**: Full-Time
**Salary**: ₹20,000 - ₹30,000 (based on experience)
**Working Days**: 6 days a week
**Eligibility Criteria**:
- Graduate preferred (minimum 12th pass required)
- Minimum **1 year experience** as **QA / SME / Supervisor**:
- Overall **2+ years in telecalling / voice process** (loans/banking preferred)
- Must have own **Laptop/PC, headset, and stable Wi-Fi**:
- Strong **team management, quality monitoring, and reporting skills**
**Roles & Responsibilities**:
- Supervise and guide telecalling team to ensure loan process quality and efficiency.
- Monitor calls, evaluate quality standards, and provide regular feedback.
- Prepare daily/weekly reports on team performance and conversions.
- Train, mentor, and motivate telecallers to achieve targets.
- Ensure compliance with company policies, process guidelines, and regulatory standards.
**Perks & Benefits**:
- Work From Home flexibility
- Performance-based incentives
- Career growth into senior management roles
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹20,000.00 - ₹30,000.00 per month
**Benefits**:
- Paid sick time
- Paid time off
**Language**:
- English (required)
- Hindi (required)
Work Location: Remote
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