Supervisor / QA - Loan Process (Work From Home)

2 weeks ago


Remote, India Elevate X Solutions Full time

**Job Title**: Supervisor / QA - Loan Process (Work From Home)

**Job Location**: Remote (WFH)

**Employment Type**: Full-Time

**Salary**: ₹20,000 - ₹30,000 (based on experience)

**Working Days**: 6 days a week

**Eligibility Criteria**:

- Graduate preferred (minimum 12th pass required)
- Minimum **1 year experience** as **QA / SME / Supervisor**:

- Overall **2+ years in telecalling / voice process** (loans/banking preferred)
- Must have own **Laptop/PC, headset, and stable Wi-Fi**:

- Strong **team management, quality monitoring, and reporting skills**

**Roles & Responsibilities**:

- Supervise and guide telecalling team to ensure loan process quality and efficiency.
- Monitor calls, evaluate quality standards, and provide regular feedback.
- Prepare daily/weekly reports on team performance and conversions.
- Train, mentor, and motivate telecallers to achieve targets.
- Ensure compliance with company policies, process guidelines, and regulatory standards.

**Perks & Benefits**:

- Work From Home flexibility
- Performance-based incentives
- Career growth into senior management roles

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

**Language**:

- English (required)
- Hindi (required)

Work Location: Remote


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