Cloud Solution Architect

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Customer Success: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

Data Platform Cloud Solution Architect - Engineering are deep technical advisors supporting Enterprise customers to deliver unique value by removing blockers to consumption within their given Solution Area. CSA-Es provide technical help including risk assessments and tuning to operate and optimize a customer’s cloud or on-site environment.

**Responsibilities**:
**Proactive Support Management**
- Participate in proactive account management, analyze problems, develop solutions to meet customer needs, represent them.
- Provides the most effective method of service delivery by analyzing trends and common themes across customers.
- Create deliverables to address common customer needs & support mobile-first, cloud-first strategy, share intellectual property with others.
- Engages in strategic service delivery planning, in partnership with the account team, to strengthen targeted customer relationships.
- Gathers customer impressions of products and services and integrates this feedback into decision making.
- Seeks information about the underlying needs of customers.
- Develops and communicates realistic performance goals and standards.
- Builds plans that consider potential obstacles and immediate and long-term consequences.
- Demonstrates expertise in a specific solution, or several products, feature functions, or services.
- Provides stakeholder assistance throughout deployment to avoid/resolve technical issues.

**Support Execution - Deliver Results through Teamwork & Optimizing Business Results**
- Seeks opportunities to drive Customer Success business results by collaborating with multiple team members.
- Identifies opportunities to articulate business value and grow customer relationships in alignment with Customer Success business priorities and stakeholder management principles.
- Provides and drives actionable feedback across groups about the customer experience and competitor threats.
- Delivers, gives feedback, modifies existing intellectual property (IP) or VBD where applicable, creates new content.
- Seeks opportunities to drive Customer Success business results by collaborating with multiple team members.

**Leadership and Growing the Business**
- Demonstrates an understanding of his or her role and contribution to customer change management and adoption initiatives.
- Understands customer requirements and can map the adoption and optimization of Microsoft technology solutions accordingly.
- Drives and Supports innovation focusing on industry solutions and customer business outcomes on the Microsoft platform.
- Contribute & participate with meetings to articulate Premier offerings to all customers; share knowledge thru communities, adapt for customers.

Demonstrated Self Learner

**Qualifications**:

- Deep technical (Level 200-400) or architectural knowledge of at least 2 of the following areas:

- Database administration (preferably with SQL, including Azure SQL, MI) - performance tuning and optimization, high availability / disaster recovery, security.
- Database development (preferably with SQL, including Azure SQL, MI) - designing and building database solutions
- Business intelligence - combining knowledge of SSIS/SSAS/SSRS/AAS/Azure Data Factory/Power BI technologies with a deep understanding of data structure / data models to design, develop, and tune BI solutions and reports
- Advanced data analytics - designing and building solutions using technologies such as Azure Data Factory, Azure Data Lake, Azure Synapse Analytics, Data Bricks
- Experience delivering and/or authoring technical training.
- Fluency in written and spoken English.
- Ability to communicate with a variety of different audiences and strong presentation skills.
- Ability to match technical solutions with customer business requirements.
- Ability to lead and motivate technical communities.

Education
- Bachelor’s Degree (B.S./B.A.) or equivalent, preferably in Computer Science/Engineering or Information Systems or equivalent work experience
- Certification in one or more of the following technologies preferred: Cloud, Database, Big Data, BI, Data Science, Machine Learning, Artificial Intelligence

Preferred Experience
- Prior experience in implementing and supporting Azure services would be an advantage.

Benefits/pe