Bpo Executive

5 days ago

Kakadev Kanpur Uttar Pradesh, India TruelyMarry Full time

**Company Overview**:
At TruelyMarry, we are dedicated to connecting people through meaningful relationships. As a leading platform in the matrimonial industry, we pride ourselves on our commitment to quality and customer satisfaction. Join our dynamic team and help us expand our reach

**Responsibilities**:

- Handle inbound and outbound calls to address customer inquiries, concerns, and requests professionally.
- Provide product or service information to customers and assist in resolving issues to ensure a positive customer experience.
- Identify potential sales opportunities and promote relevant services or products to clients.
- Record call information, manage customer accounts, and update information in the CRM system.
- Collaborate with team members to develop and implement customer service strategies.
- Attend training sessions to stay updated on product knowledge and service protocols.
- Meet established targets for call volume, quality, and customer satisfaction metrics.

**Requirements**:

- Strong verbal communication and active listening skills.
- Ability to manage and prioritize tasks effectively in a fast-paced environment.
- Previous experience in customer service, sales, or call center operations is a plus, but fresh graduates are encouraged to apply.
- Proficiency in MS Office and familiarity with CRM systems or call center software.

**Why Join Us?**
At TruelyMarry, we value passion, dedication, and the drive to succeed. We offer a supportive work environment, opportunities for professional growth, and the chance to make a real impact in the lives of our clients.

**Additional Information**:

- Freshers are welcome to apply
- We will provide one week of training to help you succeed in your new role.

**How to Apply**:
**Join us at TruelyMarry and help shape the future of relationships**

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹7,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Performance bonus

Application Question(s):

- Are you able to join immediately?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Lead generation: 1 year (preferred)
- total work: 1 year (preferred)
- Marketing: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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