Cloud Server Technician

**About the role**

**Key responsibilities**

Your role will have a broad set of responsibilities including:
**Server Builds**
- Build servers from vSphere templates configuring them as specified.
- Configure Windows to the specified needs.
- Make changes to existing servers where needed.
- Be responsible for the process and come up with ideas to increase efficiency.

**Monitoring**
- Respond to any alerts generated by the monitoring system.
- Be Responsible for maintaining the monitoring system, setting up new alerts, reconfiguring sensors and coming up with ideas to improve the process.

**Patching**
- Work with others in the team to manage Server patching.
- Review vulnerability reports and make changes where necessary.

**Front Line Support**
- Provide front line support to customers and internal staff in relation to managed service incidents, service requests and change requests.
- Resolve support calls where possible, in accordance with agreed SLAs.

**Call Resolution**
- Attempt first-fix on incidents where this is possible, building a knowledge base to grow first-fix capability.
- Design and create fixes and procedure changes that prevent reoccurrence of issues leading to better efficiency and improved customer experience.

**General responsibilities**
- Ensure all direct contact with customers is carried out in a professional and courteous manner, ensuring the company’s image is maintained to a high standard. Escalate any issues likely to result in the failure to complete a task to line management.
- Implementation and review of procedures: ensure that all procedures within the area of responsibility are fully documented, regularly reviewed and consistently adopted.

**To be successful, you’ll need to bring**:

- Minimum 2 years experience working within an IT environment.
- Experience building and patching MS Operating Systems to known secure standards.
- Basics of VMWare administration such as changes to CPU, RAM, disk and cloning machines
- Attention to detail.
- Strong interpersonal skills, able to deal effectively with people at different levels whilst also having good written and verbal communication skills.
- Discipline, organisation and self-motivation.
- Evidence that you are keen to learn.
- Good customer service skills.
- Passion for technology.

**Additional desirable skills**:

- Microsoft Certifications or equivalent.
- Experience using Microsoft System Centre.
- Knowledge of Citrix DaaS (Virtual apps), Storefront and Citrix ADC (Gateway).
- Basic Linux Skills
- Experience with helpdesk tools within an ITIL environment

**About Idox**

Our specialist software solutions power the performance of government and industry, driving productivity and a better experience for everyone. Built around the user and designed in collaboration with experts who have worked through every detail of every process from end-to-end, our hard-working process engines deliver exceptional functionality and embed workflows that drive efficiency and best practice with a long-term focus for regulated environments. Through the automation of tasks, the simplification of complex operations, finding scalability as operations evolve, and more effective management of information, we help our customers harness the power of Digital, so they can do more. We employ around 600 staff in the UK and worldwide, including Europe, North America and Asia, so some travel to meet colleagues may be required.

**Job Types**: Full-time, Regular / Permanent

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Monday to Friday
- Health insurance