Client Relationship Executive

4 days ago


Karaikkudi, India OCTS Pvt. Ltd Full time

**JOB DESCRIPTION**

We are seeking an experienced Client Relationship Executive to manage international voice and non-voice communication, especially with clients in the U.S., U.K., and other regions, ensuring client satisfaction and business growth through clear American English communication.

**RESPONSIBILITIES**
- Develop and maintain strong, long-lasting relationships with clients across the U.S., U.K., and other international regions.
- Understand client objectives and provide tailored, result-driven solutions.
- Maintain accurate and up-to-date records of client interactions, issues, and resolutions using CRM systems.
- Monitor client feedback and support trends to suggest improvements and enhance service delivery.
- Stay current with industry trends and technologies to continuously improve client engagement.
- Respond promptly and professionally to client inquiries through multiple communication channels.
- Develop strategies to boost client retention and satisfaction.
- Demonstrate flexibility in working hours while managing tasks effectively and meeting deadlines.

**REQUIREMENTS**
- Bachelor's degree in any discipline from a recognized institution.
- Minimum 4 years of experience in client relationship management or similar roles.
- Proven experience handling international clients.
- High proficiency in American English, both spoken and written, to ensure effective communication with global clients.
- Excellent verbal and written communication skills.
- Strong attention to detail and problem-solving abilities.
- Prior experience in the IT or technology industry is a plus.
- Capable of working independently and collaboratively.
- Proficiency in using CRM software and platforms.

**BENEFITS**
- Yearly Bonus & Increment
- Complimentary Lunch thrice a week & Breakfast on Saturdays
- Health Insurance policy
- Sick days off
- ESI & EPF benefits
- Commuting support
- Team building activities

**Job Types**: Full-time, Permanent

Pay: ₹300,000.00 - ₹400,000.00 per year

Schedule:

- Day shift
- Night shift
- Rotational shift

Supplemental Pay:

- Overtime pay
- Performance bonus

Shift availability:

- Night Shift (preferred)

Work Location: In person



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