Commis I

Job Responsibilities

Prepares and properly garnishes all pantry items, including salads, sandwiches, desserts, specialty plates, and other pantry food orders in accordance with menu specification:

- Bakes all cookies and muffins and all other special requests.
- Prepares appetisers, salads, vegetables, desserts for all requested banquets and room service functions.
- Works out on floor for special events; carving meats for customers, working pasta stations and omelette stations.
- Prepares all orders in a timely manner.
- Assists breakfast and lead cooks in preparation of lines and set up for forecasted covers.

Checks all cooler and storage areas for cleanliness, quantity, and quality of food products:

- Maintains cleanliness and stocking of coolers and storage areas.
- Requisitions food with necessary approvals according to policy.
- Takes proper care of ranges, ovens, boilers, fryers, griddles, utensils and other equipment.

Meets and exceeds customer and team member expectations by providing ‘Yes I Can’ service and teamwork:

- Provides value added service to customers by doing whatever is reasonable and possible to meet or exceed customer expectations.
- Provides employees with the skills training to provide value added service to customers.
- Utilises one-on-one training skills.
- Communicates effectively with customers, co-workers and supervisors.
- Demonstrates teamwork by co-operating and assisting co-workers as needed.
- Monitors service and teamwork on a regular basis and counsels employees on providing ‘Yes I Can’ service and teamwork.
- Handles difficult situations effectively.
- Meets ‘Yes I Can’ service standards.
- Performs other duties as required to provide ‘Yes I Can’ service and teamwork.

Creates 100% guest satisfaction by providing the Yes I Can experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
- Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
- Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
- Provides Yes I Can genuine hospitality and teamwork on an ongoing basis
- Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
- Performs other duties required to provide the service brand behavior and genuine hospitality

Adheres to hotel policies and procedures:

- Attends work on time as scheduled.
- Follows hotel grooming and hygiene standards.
- Minimises safety hazards by following all safety rules and procedures.
- Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance.
- Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
- Maintains a favourable working relationship with all other company employees to foster and promote co-operative and harmonious working climate.
- At all time projects a favourable image of Brand to the public.

Job Requirements
- Knowledge of local health and safety regulations
- Culinary certificate, degree or equivalent experience
- 1 year progressive experience in high-volume kitchen
- Excellent oral and written communication skills
- Collaborate effectively with other hotel employees and managers
- Ability to multitask and work well under pressure