Bodyshop Advisor

**Department**: Body Shop
**Location**: Veer Mahindra (Kannur / Kasaragod)
**Reporting To**: Body Shop Manager

**Job Summary**:
The **Body Shop Advisor** is the key customer-facing role in the body shop. Responsible for accident vehicle intake, damage evaluation, coordination with insurance, job card creation, and delivery assurance.

**Key Responsibilities**:

- Greet customers and assess vehicle damage upon arrival.
- Prepare job cards with accurate damage and insurance details.
- Coordinate with surveyors for claim approvals.
- Keep customers updated about vehicle repair status.
- Ensure prompt delivery and post-delivery follow-ups.
- Upsell paint protection, polishing, and body-related add-ons.
- Verify parts availability and repair estimates.
- Collect customer feedback post-delivery.

**KPIs**:

- Job Card Accuracy
- Insurance Process Efficiency
- TAT (Repair to Delivery)
- Revenue per Job
- Upselling Ratio
- Customer Feedback & CSI

**Requirements**:

- Graduate / Diploma in any discipline
- 1-4 years of experience in service or insurance-related roles
- Good communication and coordination skills
- Basic knowledge of vehicle body repairs and claims process

Pay: ₹13,000.00 - ₹18,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Health insurance
- Internet reimbursement
- Leave encashment
- Provident Fund

Work Location: In person