
Chat Support Executive
8 hours ago
Manage incoming customer queries via live chat (in-app and web) with accuracy and empathy
- Assist customers in eSIM activation, usage issues, plan clarifications, and billing queries
- Provide KYC guidance and support, ensuring compliance and clarity.
- Maintain clear, concise, and professional written communication
- Handle multiple chat sessions simultaneously while maintaining response quality
- Escalate unresolved or critical issues to the Supervisor or support team
- Document and categorize all queries in the CRM system.
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹30,000.00 per month
**Benefits**:
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
- Shift allowance
**Education**:
- Higher Secondary(12th Pass) (required)
**Experience**:
- Chat Support: 3 years (required)
Work Location: In person
**Speak with the employer**
+91 9307955478
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