Chat Support Executive

5 days ago

Turbhe Khurd Navi Mumbai Maharashtra, India DBS MINTEK PVT LTD Full time

Manage incoming customer queries via live chat (in-app and web) with accuracy and empathy
- Assist customers in eSIM activation, usage issues, plan clarifications, and billing queries
- Provide KYC guidance and support, ensuring compliance and clarity.
- Maintain clear, concise, and professional written communication
- Handle multiple chat sessions simultaneously while maintaining response quality
- Escalate unresolved or critical issues to the Supervisor or support team
- Document and categorize all queries in the CRM system.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Shift allowance

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Chat Support: 3 years (required)

Work Location: In person

**Speak with the employer**
+91 9307955478

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