Voice Process

Experience: 1-4 years

Budget : 4.5LPA

(25-30% hike from Last drawn)

Keywords: RCM, UHC Portal, Agility Portal, Appeals and Denials

Complete Night Shift

One way drop - Cab

Food facility-No

Location: Hyderabad(BSR techpark)

Notice Period: Immediate to 15 days preferred

Incentives will be there.

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions in order to reimagine business processes and deliver increased efficiency, deeper insights and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines and India. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies. Job Summary : Voice Processes Individuals in this role make and receive outbound calls on behalf of Provider for open claims and pending patient balances in the system. In addition they also resolve inquiries from other departments regarding the incomplete, underpaid claims and perform activities in accordance with the status of the claim like rebilling, appeal filing etc. Key Responsibility: Voice process: Achieve Individual SLA targets set as well the account level collection targets set for the team on the following metrics: Average Handle Time (AHT) - Total time taken to attend call/make call to the customer as defined by the Client. Quality - Completion of activity as per agreed quality level defined by client with respect to the information received or provided on the calls. Average Speed of Answer (ASA) - Wait time the end Customer has to wait before the call is answered. Client satisfaction depends on this factor Abandon Rate - Number of calls which got dropped out of the queue due to the higher AHT on other calls, First Call Resolution (FCR) - Number of calls/Inquiries closed in the first call (Right First Time) 100% Compliance to Process Adherence as defined in the SOP with respect to any specific inbound scripts for inbound calls 100% compliance on the regulatory and audit requirements, also with respect to calling windows while making outbound calls Ensure compliance of all process requirements is not less than 100% Complete all mandatory assessment/ certifications as applicable to the lines of business Key Skills : - Good Communication Skills - Listening & Comprehension - Medical coding, demographic entry, insurance eligibility check, charge entry, payment posting to patient account, denial management/resolution, outbound calling to insurance payers - Anesthesia Billing would be an added advantage, GE Centricity Portal. Minimum Eligibility: Any graduate, Minimum Work Experience Required: Minimum Work Experience Required: Minimum 1 year in BPO field preferably US Healthcare

**Job Types**: Full-time, Regular / Permanent

**Salary**: Up to ₹450,000.00 per year

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Serilingampalle, Andhra Pradesh: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (required)

**Speak with the employer**
+91 6374304456