Senior Technical Analyst

**Senior Technical Analyst**:
Senior Technical Analyst
- Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment
- Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment
- Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment
- Customize desktop hardware to meet user specifications and site standards
- Performs work in compliance within specified warranty requirements
- Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels
- Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network
- When the restoration is beyond the scope of the computers, laptops, printers and any other authorised peripheral equipment the Desktop Support Administrator will escalate the issue/problem to proper tier 3 support team member
- Develop trends by monitoring and analysing incoming calls, problems and support requests
- Stock taking and managing store room assets

Operational:

- User account administration, i.e., account creation and management and password resets on Active Directory
- Use tools and methodologies to load, copy and customize operating system configurations for deployment
- Responsible for tracking hardware and software inventory, Assets management.
- Familiarize end users on basic software, hardware and peripheral device operation
- Works with vendor support contacts to resolve technical issues within the desktop environment
- Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
- Works with other IT team members regarding new branch builds and upgrades
- Dealing with queries by following departmental procedures for fault resolution
- Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines
- Arranges for and/or prepares equipment for shipping/receiving
- Develop technical knowledge of each system within company profile and specialised knowledge of certain nominated areas
- Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures

Experience/Knowledge & Skills:

- Working technical knowledge of current protocols, operating systems and standards.
- Ability to operate tools, components and peripheral accessories.
- Microsoft Desktop Support Technician an advantage
- Software and Hardware Troubleshooting
- Windows 10, Windows 7 experience
- Routers, switches and firewall basic experience
- Microsoft Office 2010 / 2016 support
- TCP/IP
- Working knowledge of SMS, AD, Exchange 2007/2010 and remote control tools
- Good understanding of various asset classes (Equities, FX, and Fixed Income).
- Understanding of market data systems such as Bloomberg or Reuters.
- Able to navigate in Unix and Windows proficiently, experience in reading logs generated by systems processes and in performing level 1 and level 2 troubleshooting.
- Knowledge of FIX and TCP/IP are advantageous but not required. Experience in TIBCO or any middleware is preferred
- Experience of Perl or Shell scripting are advantageous
- Use SQL and reporting tools to provide ad-hoc reports to the senior management team
- Ticketing system in SNOW / Service Now
- Capture and input of daily activity
- Follow up of operational issues
- Asset management in HPAM
- Knowledge on any service management tool.