Looking for Telecaller

5 hours ago

Visakhapatnam, India Rinixweb Full time

Job Responsibilities
- **Making Outbound Calls**: Contacting potential or existing customers to inform them about products, services, or offers.
- **Customer Interaction**: Answering customer inquiries, resolving complaints, and providing information.
- **Data Entry**: Maintaining records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- **Sales**: Persuading potential customers to purchase products or services, and achieving sales targets.
- **Follow-ups**: Following up on previous calls, addressing customer needs, and ensuring customer satisfaction.
- **Feedback Collection**: Conducting surveys to gather customer feedback and reporting it to the relevant departments.

**Required Skills**:

- **Communication Skills**: Strong verbal communication skills and the ability to speak clearly and persuasively.
- **Customer Service Orientation**: A friendly and patient demeanor with a focus on customer satisfaction.
- **Sales Ability**: Persuasiveness and negotiation skills to close sales.
- **Attention to Detail**: Accuracy in recording customer information and transactions.
- **Problem-Solving Skills**: The ability to handle customer complaints and provide effective solutions.

**Qualifications**:

- **Experience**: Previous experience in a telecalling, telesales, or customer service role can be advantageous but is not always necessary. Training is often provided.

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Joining bonus
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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