Branch Controller

Monitor delivery of all consignments, including e-com parcels in respective area on the same day.
- Monitor total operations (both incoming & outgoing), including CRM, cash booking, pick-up and all other activities that are to be undertaken in the branch.
- Monitor the updates on SmartTrack on real time basis for every delivery / pick-up.
- Maintain good working relationship with HR, finance & administration departments.
- Understand the market forces, dynamics and focus on improving branch performance.
- Interact closely with the customers and the CSS departments to resolve issues / escalations.
- Ensure submission of Proof of Delivery (POD) by the team on a daily basis as per defined timelines.
- Ensure that material packing is done correctly without any defects by the team.
- Monitor international booking & forwarding with appropriate checks.
- Ensure quick delivery of load from airport hub to branch / apex location by the team.
- Ensure 100% FDM / BDM / status code on system and also on floor.
- Interact with customer to validate pending / undelivered shipments & schedule delivery.
- Clear all open shipments on a daily basis.
- Monitor CRM tickets of BA & BM and update / close on system on a daily basis.
- Monitor the pick-up portal and arrange pick-up on same day and update on system.
- Ensure same day delivery of e-com shipments & deposit of COD amount with CDS.
- Check and ensure 100% shipment in-scan on system every morning.
- Ensure special care in case of PTP consignments and deliver as per TAT.
- Monitor booking of premium and non-docs consignments along with master bag manifest preparation.
- Responsible for overall first and last mile activity on ground, including RVP, portal pick-ups, connecting load to apex as per TAT and direct connection to airports.
- Monitor both inbound and outbound vehicle operations.
- Monitor up & down kilometers for all vehicles by coordinating with respective drivers.
- Responsible for DSL performance, DEPS control, BA billing, quality control for the respective region.
- Prior experience in a supervisory role in logistics / courier / transportation / food delivery / grocery delivery and other related industry is preferred.

Pay: ₹8,098.62 - ₹54,753.39 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Work Location: In person