Front Desk Executive

2 weeks ago

Chandigarh, India chillaru spa & resorts Full time

**Guest Services**:

- Greet guests and visitors with a warm and friendly demeanor upon arrival.
- Check guests in and out efficiently, processing payments and issuing room keys.
- Assist guests with inquiries, requests, and concerns promptly and courteously.
- Provide information about hotel facilities, services, and local attractions.
- Handle guest feedback and complaints professionally, escalating issues as needed to ensure resolution.
- **Reservations and Bookings**:

- Manage room reservations, including bookings, cancellations, and modifications.
- Maintain accurate records of room availability, rates, and guest information.
- Coordinate with housekeeping and maintenance staff to ensure rooms are clean and ready for guests.
- Upsell hotel amenities and services to enhance the guest experience and maximize revenue.
- **Administrative Support**:

- Perform general office duties, including filing, faxing, photocopying, and data entry.
- Handle cash transactions and maintain the accuracy of the cash drawer.
- Prepare daily reports, guest invoices, and other administrative documents as required.
- Assist with special projects and tasks as assigned by management.
- **Safety and Security**:

- Monitor the lobby area and entrances to ensure the safety and security of guests and staff.
- Follow security procedures and protocols, including verifying guest identification and monitoring surveillance cameras.
- Respond to emergencies and incidents promptly, following established protocols and procedures.

**Salary**: Up to ₹40,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

**Education**:

- Diploma (preferred)

**Experience**:

- total work: 4 years (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Ability to Commute:

- Chandigarh, Chandigarh (required)

Ability to Relocate:

- Chandigarh, Chandigarh: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 8580904707

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