Service Co-ordinator

4 days ago

Ghaziabad City Ghaziabad Uttar Pradesh, India Foxbrain Pvt. Ltd Full time

**Service Coordinator Responsibilities**:

- **Manage Day-to-Day Operations**: Ensure smooth execution of all classes, activities, and services at the center.
- **Parent and Student Coordination**: Handle enrollments, queries, and communication between parents and trainers, ensuring all needs are met.
- **Attendance and Scheduling**: Monitor student attendance, arrange makeup or extra classes for absentees, and ensure accurate attendance records.
- **Client Engagement and Satisfaction**: Gather feedback from parents, address concerns, and maintain high levels of client satisfaction.
- **Maintain Ambience**: Ensure a clean, welcoming, and conducive environment for learning at the center.
- **Assessment Reports**: Prepare and distribute detailed assessment reports for students, including progress evaluations, and share them with parents.
- **Backup and Hold Management**: Manage students on hold due to extended absences and arrange appropriate follow-up sessions.
- **Training Coordination**: Communicate with trainers regarding batch updates, class schedules, and student performance tracking.
- **Referral Business**: Organize parent meetings to encourage referral opportunities and boost engagement.

**Qualifications**:

- **Educational Background**: Degree in education, psychology, counseling, or a related field.
- **Experience**: Prior experience in parenting coaching, child counseling, or working in an educational setup. Administrative or service coordination experience is a plus.
- **Communication Skills**: Strong verbal and written communication, with the ability to empathize and build relationships with parents.
- **Organizational Skills**: Excellent multitasking, scheduling, and record-keeping abilities to manage operational tasks efficiently.
- **Tech-Savvy**: Proficiency with Microsoft Office (Excel, Word, PowerPoint) and basic software for managing class schedules and reports.

**Salary**: Negotiable based on experience and qualifications.**Working Hours**: Full-time role, with flexibility required to meet parent schedules and service demands.

Pay: ₹25,000.00 - ₹30,624.77 per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

Application Deadline: 16/09/2024

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