Telecaller(Female Only)

1 day ago

Tiruchchirappalli, India Jobbycart Technologies Full time

**Primary Roles**:

- **Outbound Calling**:

- Initiate calls to potential or existing customers to generate leads, promote products or services, or resolve issues.
- **Inbound Call Handling**:

- Answer incoming customer calls, respond to inquiries, and resolve issues.
- **Customer Engagement**:

- Build and maintain positive relationships with customers to foster loyalty and trust.

**Responsibilities**:

- **Sales and Promotion**:

- Explain products or services to customers clearly and persuasively.
- Upsell or cross-sell products and services when possible.
- Achieve daily, weekly, or monthly sales or lead-generation targets.
- **Customer Support**:

- Provide accurate information about products or services.
- Address customer concerns or complaints and escalate unresolved issues to higher management.
- **Data Management**:

- Maintain accurate records of calls, customer details, and outcomes in a CRM system or database.
- **Follow-ups**:

- Schedule callbacks for interested prospects or follow up on unresolved queries.
- **Feedback Collection**:

- Gather feedback from customers to improve service delivery or product offerings.
- **Compliance**:

- Adhere to company policies, telecalling guidelines, and telemarketing regulations.
- **Problem Solving**:

- Identify customer needs and recommend suitable solutions or alternatives.
- **Team Collaboration**:

- Work closely with sales, marketing, or customer service teams to align on strategies and goals.

**Job Types**: Full-time, Fresher

Pay: ₹12,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

**Education**:

- Diploma (preferred)

**Experience**:

- tele calling: 1 year (preferred)

Work Location: In person

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