Customer Support Executive

3 days ago

Palanganatham, India Bigdbiz Solution Full time

Handling customer queries through phone calls
- Addressing online en-queries over the website through the chat window
- Answer questions about products or the company.
- Ask questions to understand customer requirements, fix appointments and close sales.
- Direct prospects to the field sales team when needed.
- Enter and update customer information, follow up status and appointment status in the database.
- Fix and follow appointments, customer meetings in an accurate manner.
- Handle grievances to preserve the company’s reputation.
- Go the “extra mile” to meet target quota and facilitate future business.
- Keep records of calls and sales and note useful information.

**Salary**: ₹10,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer support: 2 years (preferred)

**Language**:

- English (preferred)

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