Process Trainer

3 days ago

Bengaluru, India Orena Consultancy Services Full time

**salary up to 4.8 LPA**:

- **working days -6**:

- **must have experience in inbound and outbound process**:

- **rotational week off**:

- **Must be experienced in a reputed company (BPO) as an international or domestic process trainer for at least 1-2 years**:

- Administering Employee Training Programs. Evaluating Training Programs Effectiveness
- Conduct classroom training/team huddles basis the call monitoring sessions
- Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance
- Would be responsible for Training Throughput - Percentage of people hitting the floor after meeting the effectiveness criteria
- Associates performance after training to ensure the effectiveness of training
- Coordination for refresher training bases. Refresher training with efficacy mapping
- Provide feedback to associates on positives, areas of opportunity and other observations based on audits
- Analyze the Audit data, Survey data, prepare & implement action plans

**Salary**: Up to ₹450,000.00 per year

Schedule:

- Day shift

Ability to commute/relocate:

- Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (preferred)

**Experience**:

- process trainer: 1 year (required)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

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