Retail Sales Executive

1 week ago

Mumbai Maharashtra, India Lalit Gems Full time

**About Company**

Founded by Mr. Lalit Shah, we have a legacy of 30 Years of serving Diamond Dealers and Jewellery Manufacturers We believe each of us is a diamond in the making. Life is an opportunity to perfect ourselves so we can inspire beauty in the world. If purity is at the core of business, it leads to perfection in the form of products & services. Much like how diamonds are known for their purity & perfection, our business is focused on the Purity of Intention & Values that lead to perfection.

We use cutting-edge technology to stay ahead of the curve and find the best diamonds for our customers. This has been substantiated by involving everyone in our journey as part of the extended family by always trying to understand their needs. We believe in maintaining transparency, proactiveness, customer empathy and incredible execution.

Our expertise & niche is TTLC and TTLB diamonds. Our Diamond Mavericks aim to curate consistent and exclusive packages of finely assorted diamonds that fit just perfectly. We emphasize Quality, Quantity & Consistency to deliver the best service to our diverse clients locally, nationally and internationally.

**Responsibilities**
- Great customers warmly as they enter the store and assist them in selecting diamond products based on their expectations and requirements.
- Develop a comprehensive understanding of our diamond inventory, including the 4Cs (cut, colour, clarity, and carat weight), diamond grading, and quality standards.
- Actively engage customers to promote our diamond products and encourage sales.
- Utilize effective sales techniques to upsell and cross-sell additional products.
- Provide exceptional customer service at all times, addressing customer inquiries and ensuring customer satisfaction throughout the purchasing process.
- Process sales transactions accurately and efficiently in compliance with company policies and procedures.
- Actively monitor inventory levels and assist with stock replenishment.
- Showcase diamond products effectively, highlighting key features, benefits, and value propositions. Keep up-to-date with new arrivals and promotions to inform customers.

**Qualification & Skills**
- Bachelor’s degree in a related field is a plus.
- Previous experience in retail sales, preferably in the jewellery or luxury goods industry.
- Min 3+ years of experience in a relevant industry.
- Strong knowledge of diamonds, including the 4Cs and diamond grading standards.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Attention to detail and accuracy in handling transactions and inventory management.

**Salary**: ₹400,000.00 - ₹600,000.00 per year

Schedule:

- Day shift

**Experience**:

- Retail sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person

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