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Spe-product Info

2 weeks ago

Hyderabad Telangana, India Cognizant Full time

**Job Summary**

Join our team as a Specialist in Product Information and Master Data Management where you will leverage your expertise in customer service management and supply chain analytics within the retail sector. With a hybrid work model and rotational shifts you will play a crucial role in optimizing order management processes ensuring seamless customer experiences and contributing to our companys success.

**Responsibilities**
- Manage and maintain product information and master data to ensure accuracy and consistency across all platforms.
- Collaborate with cross-functional teams to streamline order management processes and enhance customer service delivery.
- Analyze supply chain data to identify trends and opportunities for process improvement in the retail sector.
- Develop and implement strategies to optimize inventory management and reduce operational costs.
- Provide support to the customer service team by addressing complex inquiries and resolving issues efficiently.
- Monitor and report on key performance indicators to drive continuous improvement in service quality.
- Utilize data analytics tools to generate insights that inform decision-making and strategic planning.
- Coordinate with stakeholders to ensure alignment on product information and data management initiatives.
- Conduct regular audits of master data to maintain data integrity and compliance with industry standards.
- Lead efforts to enhance the customer experience by implementing best practices in service management.
- Support the implementation of new technologies and systems to improve data management capabilities.
- Train and mentor team members on data management processes and tools to build organizational capability.
- Ensure compliance with company policies and regulatory requirements in all data management activities.

**Qualifications**
- Possess a strong background in customer service management and supply chain analytics within the retail industry.
- Demonstrate proficiency in order management processes and data analytics tools.
- Exhibit excellent problem-solving skills and the ability to work collaboratively with cross-functional teams.
- Have a keen attention to detail and a commitment to maintaining data accuracy and integrity.
- Show adaptability to rotational shifts and a hybrid work model.
- Display effective communication skills to engage with stakeholders and team members.
- Hold a degree in a relevant field such as business administration supply chain management or information technology.