Business Analytics

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.

This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Responsibilities**:
Data Analysis and Insights: Analyze large datasets to identify trends, patterns, and insights that can drive business decisions. Use statistical methods and data analysis tools to extract meaningful information.
Storytelling with Data: Craft compelling narratives around data insights to effectively communicate findings to both technical and non-technical audiences. Develop presentations and reports that tell a clear and engaging story.
Data Visualization: Create high-quality data visualizations, including charts, graphs, and dashboards, to represent data insights visually. Use tools such as Power BI, or similar, to develop interactive and dynamic visualizations.
Collaboration: Work closely with data stewards, data owners, and other stakeholders to ensure data quality and accuracy. Collaborate with cross-functional teams to understand business needs and translate them into data-driven solutions.
Reporting and Documentation: Develop and maintain comprehensive documentation of data analysis processes, methodologies, and findings. Create and deliver regular reports to stakeholders.
Continuous Improvement: Stay up-to-date with the latest trends and best practices in data analysis, visualization, and storytelling. Continuously seek opportunities to improve data processes and visualization techniques.
Security: Ensure our data access & availability through dashboards, scorecards, and other reporting sources is compliant with Microsoft security & privacy standards

**Qualifications**:
Education: Bachelor's degree in Data Science, Statistics, Computer Science, Business Analytics, or a related field. A Master''s degree is a plus.

Experience: Minimum of 7-10 years of experience in data analysis, data visualization, or a related role. Experience working with large datasets and complex data environments. Experience in Customer Experience & Support and/or BPO environments a plus.

Technical Skills: Proficiency in data analysis tools and programming languages such as SQL, Python, or R. Strong experience with data visualization tools like Power BI, Tableau, or similar.

Analytical Skills: Excellent analytical and problem-solving skills. Ability to interpret complex data and translate it into actionable insights.

Communication Skills: Strong written and verbal communication skills. Ability to present data insights in a clear and compelling manner to diverse audiences.

Collaboration: Proven ability to work effectively in a collaborative team environment. Experience working with cross-functional teams and managing stakeholder and organizational relationships and demands.

Attention to Detail: High level of attention to detail and accuracy in data analysis and visualization.