Customer Care Executive

3 hours ago

Ernakulam, India Dynamed health care Full time

1. Handles incoming and outgoing calls

2. Respond to customer queries in a polite, friendly, and professional manner.

3. Take ownership of all cases until a satisfactory solution is reached.

4. Adhere and follow on agreed KPI/Targets

5. Proper escalation process should be followed in all complex cases where the Associate may need to escalate the issue second level of support as the need may arise.

6. Required to handle and infuse angry patients and to offer viable solutions.

7. Required to meet agreed on targets on a daily/weekly/monthly basis.

8. Perform outbound calls for appointment confirmation, rescheduling, telemarketing activity, retention, online appointment, and other related outbound activity.

9. Informed patients about new products, treatments, and services.

10. Sell the products and services to existing and new patients.

11. Listen to objections and handle them effectively.

12. Comply with all other tasks assigned by the Supervisor/Manager

13. Maintain customer complaint/Suggestion log.

14. May be asked to work on split duty and different shifting timing according to business needs

15. Respond to or redirect telephone calls to appropriate staff and departments

16. To comply with the Existing policies and procedures

17. Actively participate in the Patient Safety and Quality Improvement Programs and other In-Service Training Programs

18. Perform other duties and tasks assigned by the Head of Department within the scope of his/her job.

**Job Types**: Full-time, Fresher

**Salary**: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift

Supplemental Pay:

- Overtime pay

Ability to commute/relocate:

- Ernakulam, Ernakulam - 682039, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (required)

**Language**:

- English (required)

Shift availability:

- Night Shift (required)
- Day Shift (required)

**Speak with the employer**

+91-XXXXXXXXXX

  • Customer Care Executive

    7 days ago

    Ernakulam, India Bethelsoft Technologies Full time

    Leading Web solutions and Digital Marketing firm at cochin looking for customer care executive to handle customer queries and feedback effectively. Additional Task will be assist to generate sales lead. Expereince: Minimum 1 year as Customer care executive with digital marketing or It company **Salary**: depends on skill and experience **Salary**:...

  • Customer Care Executive

    2 days ago

    Ernakulam, India Skill vedha Full time

    We are hiring customer care executives who is a degree holder with good communication skill in malayalam and English **Salary**: ₹15,000.00 - ₹20,000.00 per month Schedule: - Day shift **Education**: - Bachelor's (required) **Speak with the employer** +91-XXXXXXXXXX

  • Customer Care Executive

    3 hours ago

    Ernakulam, India Messwaala Full time

    Post: customer care executive **Salary**:13000 Education: Graduation Experience: min 1 year Freshers can also apply Gender: Female **Duties & responsibilities**: As a Customer Care Executive at our online food mess app startup, you will be responsible for providing exceptional customer support and handling customer inquiries to ensure a positive...

  • Customer Care

    2 weeks ago

    Ernakulam, India V4U JOBS HR CONSULTANTS Full time

    JOB TITLE CUSTOMER CARE EXECUTIVE-FEMALE-ERNAKULAM-N.PARAVUR(JOB CODE-R030622) GENDER FEMALE, LOCAL CANDIDATES PREFERRED EXPERIENCE REQUIRED FRESH OR EXP SALARY UP TO 11K QUALIFICATION PLUS TWO OR ABOVE V4U JOBS HR CONSULTANTS, ALUVA,COCHIN CALL/WHATSAPP +91-XXXXXXXXXX / 9746137954

  • Required Customer Care Executive

    1 week ago

    Ernakulam, India Ente Naadu MSCS Full time

    Required Customer Care Executive for a financial Institution based at Kothamangalam. Females preferred with 1 or 2 years experience in Deposit mobilisation. **Salary**: ₹10,000.00 - ₹15,000.00 per month Schedule: - Day shift Supplemental pay types: - Commission pay **Education**: - Bachelor's (preferred) **Speak with the employer** +91 7594979643

  • Customer Care Executive

    3 hours ago

    Ernakulam, India EtiQuest Training & Consulting Full time

    Looking for dynamic young individuals undergrads or graduates for a Customer care Call centre in Kochi Need to be confident and speak English Fluently **Job Types**: Full-time, Fresher **Salary**: ₹15,000.00 - ₹25,000.00 per month Schedule: - Rotational shift Ability to commute/relocate: - Ernakulam, Kerala: Reliably commute or planning to...

  • Customer Care Executive-female-3

    4 days ago

    Ernakulam, India V4U JOBS HR CONSULTANTS Full time

    JOB TITLE CUSTOMER CARE EXECUTIVE-FEMALE-3 POSITIONS-ERNAKULAM-KALAMASSERY(JOB CODE-J170822) GENDER FEMALE EXPERIENCE REQUIRED FRESH OR EXP SALARY NEGOTIABLE QUALIFICATION ANY DEGREE V4U JOBS HR CONSULTANTS, ALUVA,COCHIN CALL/WHATSAPP +91-XXXXXXXXXX / 9746137954

  • Hindi Customer Care Executive

    2 weeks ago

    Ernakulam, India HIREARC SOLUTION Full time

    SHOULD BE FLUENT IN SPEAKING HINDI & ENGLISH - CUSTOMER CARE EXPERIENCE IS PREFERED - EXCEL KNOWLEDGE IS PREFFERED **Salary**: ₹12,000.00 - ₹15,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift Ability to commute/relocate: - Ernakulam, Kerala: Reliably commute or planning to relocate before starting work...

  • Customer Care

    5 days ago

    Ernakulam, India CII - Model Career Centre Full time

    Greetings from CII-MCC We are looking for Customer Care Job role - Keeping records of customer interactions, transactions, comments, and complaints. * - Communicating and coordinating with colleagues as necessary. - Providing feedback on the efficiency of the customer service process. **Salary**: ₹18,000.00 - ₹22,000.00 per month **Benefits**: -...

  • Customer Care

    5 days ago

    Ernakulam, India CII - Model Career Centre Full time

    Greetings from CII-MCC We are looking for Customer Care Job role - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. **Salary**: ₹18,000.00 - ₹23,000.00 per month **Benefits**: -...