Retail Trainer

7 hours ago

Delhi Delhi, India MNR Solutions Pvt. Ltd. Full time

**Position**: Retail Trainer

**Location**: Delhi
**Experience**: 1 - 5 Years
**Industry Preference**: Retail

**Role Overview:

- **

**Key Responsibilities:

- **

**1. Training Delivery & Execution**
- Conduct regular training sessions for retail staff on sales techniques, customer service, product knowledge, and visual merchandising.
- Deliver induction and onboarding programs for new hires, ensuring smooth integration into the company’s culture and standards.
- Organize and deliver refresher training sessions to reinforce learning and maintain performance consistency.

**2. Content Development & Implementation**
- Design and develop comprehensive training modules, manuals, and Standard Operating Procedures (SOPs) tailored to retail operations.
- Continuously update training materials to reflect new products, brand guidelines, and changing retail trends.
- Implement learning strategies that align with company objectives and enhance employee engagement.

**3. Performance Monitoring & Feedback**
- Evaluate staff performance on the sales floor through observation, assessments, and feedback sessions.
- Identify skill gaps and recommend personalized development plans.
- Collaborate with store managers and HR teams to track progress and ensure training effectiveness.

**4. Store & Operations Support**
- Support new store openings by conducting staff orientation, sales process training, and product familiarization.
- Ensure uniformity in customer experience and adherence to brand values across stores.
- Coordinate with operations and visual merchandising teams to align training objectives with store goals.

**5. Reporting & Continuous Improvement**
- Maintain training records, attendance, and evaluation reports.
- Gather feedback from participants and managers to measure training impact.
- Suggest improvements to enhance training content, delivery, and overall effectiveness.

**Skills & Qualifications:

- **
- Graduate or Postgraduate in Retail Management, Business Administration, or related field.
- 1-5 years of experience in retail training, store management, or sales coaching (retail industry preferred).
- Excellent communication, presentation, and interpersonal skills.
- Strong understanding of retail sales operations, customer service standards, and visual merchandising.
- Proficient in MS Office tools (PowerPoint, Excel, Word).
- Ability to travel to different store locations for training sessions.

Work Location: In person

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