Foreign Client Liaison Expert

1 week ago

Chandigarh Chandigarh, India Vishal Arora Full time

**Job Title: Communication Manager - Foreign Client Liaison**

Location: Chandigarh

Department: Client Relations

Employment Type: Full-time

**Job Summary**:
**Key Responsibilities**:

- **Client Liaison**: Serve as the main communication link between the company and foreign clients, ensuring that client inquiries, requests, and concerns are addressed promptly and effectively.
- **Relationship Management**: Build and maintain strong relationships with foreign clients, understanding their needs and expectations to foster long-term partnerships.
- **Coordination**: Collaborate with internal departments such as sales, marketing, and technical teams to relay client requirements and ensure timely delivery of services and solutions.
- **Communication Facilitation**: Translate complex information and technical details into clear, understandable language for clients. Facilitate meetings, calls, and virtual conferences to ensure seamless communication.
- **Documentation**: Prepare and manage client documentation, including contracts, proposals, reports, and correspondence, ensuring accuracy and adherence to company standards.
- **Cultural Sensitivity**: Demonstrate cultural awareness and adaptability in all client interactions, respecting diverse backgrounds and communication styles.
- **Feedback Management**: Gather and relay client feedback to relevant departments to inform product development and service improvements.
- **Issue Resolution**: Proactively identify potential issues and work with internal teams to resolve them before they escalate, ensuring client satisfaction.
- **Reporting**: Maintain detailed records of client interactions and provide regular reports on communication activities, client feedback, and satisfaction levels.

**Qualifications**:
**Education**: Bachelor’s degree / Masters Degree in relevant field

**Experience**: Minimum of 1 year of professional experience in client relations, communication, or a similar role, preferably with a focus on foreign clients.

**Language Skills**: Excellent proficiency in English, both written and verbal. Additional languages, especially those relevant to key client regions, are highly desirable.

**Interpersonal Skills**: Strong interpersonal and communication skills with the ability to engage effectively with clients from diverse cultural backgrounds.

**Organizational Skills**: Exceptional organizational and multitasking abilities to manage multiple client accounts and communications simultaneously.

**Problem-Solving**: Demonstrated problem-solving skills with a proactive approach to identifying and resolving issues.

**Technical Proficiency**: Familiarity with CRM software, communication tools, and virtual meeting platforms.

Pay: ₹25,000.00 - ₹30,000.00 per month

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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