
Associate, Loan Verification Primary Servicing
1 week ago
:
Loan Verification process is a post boarding activity that compares specific data fields on MSP (servicing system) against the borrower's loan documents using Optical Character Recognition technology ("OCR") on a User Interface ("UI"). The staff verify these details present on the fields in the UI in line with these documents and make necessary changes on the UI itself. These changes are then uploaded on the servicing system (MSP) via Mass Upload. This position will report to the Team leader, Loan Verification, Primary Servicing. Listed below are the key result areas.
- Ability to deliver high priority projects efficiently and accurately
- Adhere to the appropriate audit requirements/policy guidelines
- Ability to adapt to different areas of the Loan Verification process
- Escalate process related issues/concerns so that they are immediately addressed
Acquire full knowledge on the overall process and keep oneself abreast with the updates
JOB FUNCTIONS AND RESPONSIBILITIES
- Ensure correct process steps are being followed based on procedures and updates.
- Achieve defined departmental benchmarks for efficiency and quality.
- Verify these details present on the fields in the UI in line with these documents and make corrections where necessary.
Other duties as required by business.
EDUCATION / EXPERIENCE
Graduate in any stream / 1 year mortgage service background, helpful
WORK SCHEDULE OR TRAVEL REQUIREMENTS: Not applicable
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