Member- Routing Operations

6 days ago

Mumbai Maharashtra, India Helo Full time

The specialist will work closely with the Carrier Relations team as well as the, Solutions and Operations teams internally, as well as the counterparts at the many partner organizations globally.
- Setting up and testing of routing plans to support different business use cases for customers.
- Monitoring and maintenance of the routes to ensure consistent and reliable delivery.
- Analysis of relevant performance indicators and costs to ensure optimal performance.
- Understanding the local and international rules and nuances of routing and delivery in assigned countries and regions to advise customers and operations when needed.
- Making timely adjustments to the routing to maintain the desired level of performance and profitability and to meet business goals.
- Assisting in escalation, investigation and troubleshooting of technical issues with partners as needed.
- Reporting or recommending changes and modifications to improve business and operations processes as needed.
- Working with Carrier Relations team to respond to Request for Proposals as needed;
- Build and improve different routing plans
- Manage SMS routes quality
- Identify and solve quality/cost issues
- Help enterprise sales team to prepare customized quotations for specific customers
- Help enterprise sales team to setup the optimal customized routing, and to register sender IDs
- Help customer care team to escalate route issues to vendors
- Work with engineering, product and operations team on automated routing and testing system requirements and improvements

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