Automotive Csr

Overview

**Responsibilities**:
Handle customers inquiries promptly and accurately

Write repair orders, ensuring all paperwork is legibly and accurately completed, with all customer requests or points of concern documented.

Assist in scheduling customer vehicles for service work by allowing adequate time for repairs/maintenance and securing additional time as required.

Monitor work-in-progress to ensure that repairs are being performed properly and time schedule is being met as promised. Notify customers if delays are expected or additional work is needed.

Use service files to suggest additional repairs or services if required.

Perform other related duties as assigned.

Desired Skills & Experiences

Excellent written and verbal communication skills

At least 2 years working experience with English speaking North American customers / clients.

Working knowledge of automotive repairs.

Experience with workshop mgmt. systems, like Mitchell Cloud, Audatex, ShopMonkey, etc.

Knowledge of techniques of customer satisfaction and retention.

Ability to maintain records and prepare reports. (MS Word, MS Excel, PPT etc.)

Ability to work cooperatively with all levels of the organization.

Ability to communicate with others and to assimilate and understand information.

Ability to operate assigned software and electronic equipment.

Ability to make sound decisions in a manner consistent with the essential job functions.

Should have a high sense of responsibility, and be communicative, self-organized and open minded.

Work Environment Requirements
A PC/Laptop with a minimum of 8GB of RAM, a mid-end processor, and an OS of your choice.
An internet connectivity with minimum of 50 MBPS, and with uninterrupted power supply
A quiet and uninterrupted working environment with a dedicated desk.
Are you the right fit?

Vocally is a growing company within the sector of voice services. We’d like to provide our future employees with the experience and knowledge to work with an international company like ours. We are at the startup stage and we are looking for people who are up for the challenge and enthusiastic when it comes to taking initiative.

Advantages
Dynamic culture and work environment
Globally decentralized organization.
Competitive pay
Paid time off
Work from home / Remote.