Us Voice Process Executive

4 days ago

Vadodara Gujarat, India Devdort Full time

**Key Responsibilities**:

- Troubleshoot and resolve client issues effectively, ensuring first-call resolution whenever possible.
- Maintain updated knowledge of products, services, and company policies.
- Collaborate with Sales teams to support client retention and satisfaction.
- Ensure accurate documentation and oversee issues until closure.
- Adapt to evolving responsibilities and assist in additional departmental projects when required.

**What We Expect You To Have**:

- **Qualification**:

- Higher Secondary (10+2 diploma) with **3 years’ experience** in a related field; OR
- Any Graduate degree with **1 year of experience**.
- Strong computer literacy: Microsoft Office, Outlook, and internet-based tools.
- Excellent oral and written communication skills (English).
- High attention to detail and professional demeanor with ownership of every interaction.
- Flexibility in working hours (mandatory).
- Team player mindset with collaborative problem-solving skills.

**What We Offer**:

- Transportation allowance
- Canteen subsidy
- Night shift allowance (as per process)
- Schedule attendance bonus
- Health Insurance coverage
- Tuition reimbursement programs
- Incentive components (campaign-wise)
- Work-life balance initiatives
- Rewards & Recognition opportunities
- Internal movement & career growth via IJP

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹23,000.00 - ₹40,000.00 per month

**Benefits**:

- Provident Fund

Application Question(s):

- Are you fluent in English?
- Are you located in Vadodara, Gujarat?
- Are you comfortable to work in rotational shifts and rotational week off (24*7 working environment)?
- Do you have any experience in US Voice Process?

Work Location: In person

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