Front Desk Receptionist

1 day ago


Kowdiar Thiruvananthapuram Kerala, India Hapinuscare Full time

**Key Responsibilities**:

- Greet clients and visitors warmly and direct them to the appropriate services
- Answer incoming phone calls, respond to inquiries, and schedule/reschedule appointments
- Maintain daily appointment logs and ensure timely updates in the clinic software
- Manage patient registration, file records, and ensure confidentiality
- Handle billing, invoice generation, and payment collection with accuracy
- Support therapists and administrative staff with front desk coordination
- Maintain the cleanliness and professional appearance of the reception area
- Monitor the waiting area and ensure a calm, welcoming environment for clients
- Handle walk-ins and emergencies tactfully and efficiently
- Follow up with clients regarding appointments, feedback, or documentation as needed

**Required Skills & Qualifications**:

- Minimum qualification: Bachelor’s degree preferred)
- Previous experience as a receptionist or front office executive, preferably in a clinic or hospital setting
- Proficient in MS Office (Word, Excel) and basic computer operations
- Good verbal and written communication in English and Malayalam
- Presentable, courteous, and empathetic in dealing with children and families
- Able to multitask and work under pressure
- Professional attitude with attention to detail and punctuality

**Preferred Attributes**:

- Experience with clinic management or appointment scheduling software
- Ability to handle administrative tasks with mínimal supervision
- Willingness to work on weekends or extended hours, if needed

**What We Offer**:

- Competitive salary
- Supportive and collaborative team environment
- Training and growth opportunities in a professional healthcare setting
- A meaningful role contributing to mental health and child development services

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹13,000.00 per month

**Benefits**:

- Flexible schedule
- Leave encashment
- Paid time off

Schedule:

- Evening shift
- Monday to Friday
- Rotational shift
- Weekend availability

Supplemental Pay:

- Commission pay
- Overtime pay
- Performance bonus

**Experience**:

- Front desk: 1 year (preferred)

Work Location: In person



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