Hvac Technician

Dear Job Seeker,

We are hiring HVAC technician for maintenance & operation for client project.

Position - HVAC Technician ( **HVAC-VRV,VRF**)

Experience - 6 to 10 yrs

Salary - 40k to 50k

Location - Kurla west

**Job Description**:
**Key Responsibilities**:
**Customer Service Management**:

- Lead and supervise the customer service team within your designated zone, ensuring adherence to service standards and protocols.
- Establish and maintain effective communication channels with customers to address inquiries, concerns, and feedback promptly.
- Monitor service performance metrics, analyze trends, and implement corrective actions to enhance service quality and customer satisfaction.

**Technical Support and Issue Resolution**:

- Provide technical expertise and guidance to resolve complex service issues related to HVAC projects, ensuring timely resolution and mínimal disruption to customers.
- Coordinate with service technicians, engineers, and third-party vendors to expedite problem resolution and ensure service delivery meets contractual obligations.
- Conduct root cause analysis of recurring issues and implement preventive measures to minimize future service interruptions.

**Team Leadership and Development**:

- Recruit, train, and develop a high-performing customer service team & coordinators, fostering a culture of accountability, collaboration, and continuous improvement.
- Conduct regular performance reviews, provide feedback, and support career development initiatives to enhance the skills and competencies of team members.
- Foster a positive work environment that promotes employee engagement, motivation, and retention.

**Contract Management and Compliance**:

- Collaborate with the sales and contracts teams to ensure alignment between customer expectations and service deliverables outlined in contractual agreements.
- Monitor contract performance, track service obligations, and ensure compliance with contractual terms and service level agreements (SLAs).
- Work closely with legal and compliance teams to address contract-related issues, mitigate risks, and resolve disputes in a timely manner.

**Continuous Improvement and Innovation**:

- Identify opportunities for process improvements, automation, and innovation to optimize service delivery efficiency and effectiveness.
- Implement best practices, standard operating procedures (SOPs), and quality assurance measures to standardize service delivery across the zone.
- Stay abreast of industry trends, emerging technologies, and customer preferences to anticipate future service needs and proactively address them.

**Qualifications and Skills**:

- Bachelor's degree/diploma in Mechanical Engineering, ITI in Air conditioning or related field.
- Proven experience (7+ years) in customer service management, preferably in the HVAC industry or related field.
- Strong technical knowledge of HVAC systems, equipment, and maintenance practices.
- Excellent leadership and people management skills, with the ability to inspire and motivate teams to achieve performance targets.
- Exceptional communication, negotiation, and conflict resolution skills.
- Analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions.
- Proficiency in CRM software, Microsoft Office Suite, and other relevant business tools.
- Willingness to travel within the designated zone and occasionally nationally, as required.

Pay: ₹40,000.00 - ₹50,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 5 years (required)

Work Location: In person