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Fund Services.product Technician

3 weeks ago

Hyderabad Telangana, India Citco Full time

**About Citco**

Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.

Citco was featured on “The business Insider” and “Finextra”.

**About the Team & Business Line**:
Proprietary software solutions and innovation are at the core of what differentiates Citco in the alternative investment space. Through our network of global development centers, Citco invests heavily in technology development, security, and infrastructure to ensure our clients continue to receive award-winning products that underpin our commitment to service excellence.

**About You**:

- You have a Bachelor’s degree in MIS, CIS, BIS, Computer Science, Software Engineering, Finance, Economics, Mathematics or similar field
- 4 years+ relevant experience analyzing, designing, programming, troubleshooting, resolving technical problems associated with reporting tools and templates
- Strong Excel skills including experience with Visual Basic (VBA) required
- Proficiency in Structured Query Language (SQL) required
- Power Query Application in addition to a knowledge of Python Programming, a definite asset
- Familiarity with Jira or alternative IT ticketing solutions
- Experience or knowledge of the Agile development framework
- Excellent communication and interpersonal skills to support business users
- Problem and analytical skills to identify and create efficiencies and tackle complex, technical issues
- Experience working in asset management in either an Audit Firm, Hedge Fund, Hedge Fund Administrator or other financial institution and financial products knowledge, an advantage
- Availability to work additional hours to support the business needs as required

**Our Benefits**

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

**Your Role**:

- Support a wide range of post-NAV reporting products for the production of financial statements and regulatory reporting returns
- Utilize Jira to provide support, technical solutions and process enhancement requests for end users
- Identify errors or problems raised and independently investigate; recommend solutions to the team members or supervisors, and resolve
- Continuously monitor tools and templates to ensure any malfunctions are proactively recognized and corrected
- Escalate to the FSR/RR Technology Solutions management team any issues as necessary
- Prepare technically detailed documentation for user instructions, production processes, and other programming documentation, as required
- Develop and implement creative solutions and process enhancements for Citco Fund Services financial and regulatory reporting software tools utilizing a wide range of tools including Excel, VBA, Python and other technologies
- Follow an Agile development methodology, managing multiple concurrent development items, ensuring the timely delivery of high quality reporting solutions
- Translate existing business processes, logic and requirements into future-state technology software solutions focusing on the enhancement or automation of processes
- Define business requirements for development items by meeting with end users to identify process and reporting enhancements
- Perform acceptance testing on assigned development stories and deliverables

Keep up with the latest technology relating to reporting, industry knowledge and software used to perform the job including attending relevant trainings when necessary, reading the latest literature, and ensuring skills and/or certifications are up-to date