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Salesforce Service Cloud Functional

2 weeks ago

India Pansoft Full time

**Salesforce Service Cloud Functional**:
**Job Id: P041**

**Job Location: Off-shore India**

**Salesforce Service Cloud Functional**

4-8 years of experience

**Essential Duties and Responsibilities**
- Overall work experience of up to 4 years with at least 1-2 years of experience in integration.
- Must be certified in SF Admin and PD1/PD2.
- Perform Code Review and Code Optimization on APEX.
- Can create technical design from Functional design/Requirement.
- Must have sound implementation knowledge of Service Consoles, Live Agent Knowledge, workflow rules, validation rule, approval process, reports and dashboards.
- Must have Hands on Customization APEX, Visual Force, Triggers.
- Able troubleshoot with debugging skills.
- Perform Impact analysis.
- Must perform configuration and customization.
- Must have SFDC Configuration including but not limited to Workflows, Validations, Approval Process etc Security Model, Data Model.
- Must Technically skilled in Service cloud configuration and customization.
- Must have Salesforce Service Cloud Technical/Functional Skills.
- Highly developed written and verbal communication and interpersonal skills.
- Strong attention to detail, goal-oriented.
- Versatility, flexibility, and a willingness to work within constantly changing priorities.
- Commitment to excellent customer service.
- Ability to work independently.

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