Customer Relationship Executive Back Office- Female

4 days ago

Burrabazar Kolkata West Bengal, India Seamus Management Services LLP Full time

Job Location : Kolkata

Position : Customer Relationship Executive Cum Back Office

Experience : 3 Years

Qualifications : Graduate

Gender : Female

industry : garments

Skills:
**Responsibilities and Duties**:
Key Responsibilities:

- Resolve customer complaints and issues efficiently and professionally, with a focus on technical support.
- Collaborate with technical and engineering teams to ensure a seamless customer experience.
- Maintain accurate and up-to-date records, monitor and report on performance metrics.
- Analyse customer feedback and provide insights to improve customer satisfaction and service quality.

Qualifications/Requirements:

- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proven experience in customer support.
- Experience in Billing

Pay: ₹14,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Burrabazar, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Current Salary
- Notice Period

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Follow Up: 3 years (preferred)
- Customer relationship management: 3 years (preferred)
- Microsoft Excel: 3 years (preferred)
- Resolve customer complaints and issues efficiently: 3 years (preferred)

**Language**:

- English (preferred)

**Location**:

- Burrabazar, Kolkata, West Bengal (preferred)

Work Location: In person

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