Front Desk Executive

2 days ago

Hingna Nagpur Maharashtra, India REPLAY INTERNATIONAL PVT LTD Full time

Job Title: Front Desk Executive.

**Location**: Plot No.8, Amravati Rd, near Postal Colony, opp. N.B.S.S & LUP, Kachimet, Nagpur, Maharashtra 440033
**Department**: Back Office
**Reports to**: Executive Director

Job Summary:
Key Responsibilities:

- **Greet and Assist Visitors**:

- Welcome visitors in a warm, professional, and timely manner.
- Verify visitor identities and issue visitor badges.
- Notify employees of guest arrivals and manage waiting areas.
- Answer phone calls, direct inquiries to appropriate departments, or take messages.
- Maintain a professional phone etiquette at all times.
- **Manage Front Desk Operations**:

- Maintain cleanliness and organization of the front desk and lobby area.
- Handle mail and deliveries; sort, distribute, and track packages.
- Schedule and coordinate meeting room bookings, prepare rooms, and manage any equipment needed.
- **Administrative Support**:

- Assist with basic administrative duties, including scheduling appointments, handling office supplies, and filing.
- Support office managers with data entry, documentation, and reports.
- Maintain office calendar and assist with event coordination.
- **Customer Service and Problem Resolution**:

- Provide information to visitors and clients, ensuring a positive first impression of the company.
- Address any concerns or issues and escalate them to the appropriate department if necessary.
- **Security and Safety**:

- Ensure office security by monitoring entrance and exit of guests and employees.
- Maintain confidentiality and follow company procedures for sensitive information.

Required Skills and Qualifications:

- High school diploma or equivalent; associate degree or higher preferred.
- Proven experience as a Front Desk or in a similar customer service role.
- Proficient in MS Office (Word, Excel, Outlook).
- Strong verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Ability to multitask and manage time effectively.
- Positive, friendly, and professional demeanor.
- Knowledge of office management and basic clerical procedures.

Working Conditions:

- Full-time position with working hours from **9:00 Am** to **6:00Pm**.

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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