Gre

18 hours ago

Bandra Mumbai Maharashtra, India Binge Consulting Full time

**ob Title**: Guest Relations Executive (GRE)
**Location**: Bandra, Mumbai
**Restaurant Type**: Japanese Cuisine
**Employment Type**: Full-time
**Experience**: 1-3 years (hospitality or restaurant industry preferred)
**Reports to**: Restaurant Manager

**Job Summary**:
We are looking for a well-groomed, friendly, and customer-focused **Guest Relations Executive (GRE)** to join our front-of-house team at our authentic Japanese restaurant in Bandra. The GRE will be the first point of contact for guests and play a key role in ensuring an exceptional dining experience by offering warm hospitality and personalized service.

**Key Responsibilities**:

- Greet guests warmly and ensure they feel welcome upon arrival.
- Manage reservations and seating arrangements using the restaurant’s booking system.
- Maintain an accurate waitlist and manage guest expectations during busy periods.
- Coordinate with the service and kitchen team to ensure smooth guest flow.
- Handle guest inquiries, complaints, and feedback professionally and efficiently.
- Maintain detailed knowledge of the menu, specials, and Japanese dining etiquette to assist guests when required.
- Upsell special menu items, beverages, or promotions where appropriate.
- Ensure guest preferences and special requests are noted and remembered for future visits.
- Assist in organizing private dining or special events, if needed.
- Keep the front desk and waiting area clean and presentable at all times.

**Requirements**:

- Previous experience in hospitality or customer-facing roles (restaurant/hotel experience preferred).
- Excellent verbal communication skills in English; knowledge of Hindi and/or Marathi is a plus.
- A friendly, confident, and professional demeanor.
- Strong interpersonal and problem-solving skills.
- Well-groomed appearance with a customer-first attitude.
- Flexibility to work on weekends, holidays, and evening shifts.
- Familiarity with Japanese culture or cuisine is an advantage but not mandatory.

**Preferred Qualifications**:

- Degree or diploma in Hospitality Management or related field.
- Knowledge of POS and reservation systems (e.g., OpenTable, PetPooja, POSist, etc.)

Pay: ₹35,000.00 - ₹45,000.00 per month

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